Honest Water Co North Florida

Customer Care Hub

Everything you need to care for your system, order supplies, refer neighbors, or get help.

Find this page anytime by scanning the sticker on your system.
Care checklist

Your simple water system care checklist

Most systems only need a few minutes of attention a month. Here is the whole routine.

Monthly
  • Look in the brine tank. Keep salt at least one-third full and above the water line.
  • Break up any hard salt crust with a broom handle.
  • Check for drips at the bypass valve and drain line.
Every 6 months
  • Replace RO sediment and carbon pre-filters.
  • Sanitize the RO storage tank if the water tastes flat.
  • Rinse the pre-sediment filter housing on well systems.
Every year
  • Replace the RO post-filter and check the membrane (every 2 to 3 years).
  • Replace the UV lamp on well systems.
  • Book your annual service and water test.
Call us if
  • Water is hard again, spots or dry skin return.
  • The RO faucet slows to a trickle.
  • Salt is not going down for two months.
  • You see a leak, hear constant running, or the display shows an error.
Salt and care plans

Never run out of salt again

Most homes use one to two 40 lb bags a month. We deliver, fill the tank, check the system, and you never carry a bag.

Which salt

Use solar or evaporated softener salt pellets or crystals. Skip rock salt and salt with additives. Potassium chloride works for salt-free diets; tell us so we can adjust the settings.

Care plans

  • Salt delivery: bags delivered and loaded on your schedule.
  • Annual care: service visit, filter changes, water test, settings check.
  • Well water plus: annual care plus UV lamp and sediment filters.

Plans are billed monthly and you can cancel anytime.

Order salt or start a plan

Got it. We will confirm your delivery or plan within one business day.
RO filters

Keep your drinking water crisp

Reverse osmosis filters are the only part of your system that wears out on a schedule. We stock the exact filters for every system we install.

5-stage reverse osmosis

  • Sediment and carbon pre-filters: every 6 months
  • Post carbon filter: every 12 months
  • Membrane: every 2 to 3 years

Signs it is time: slow faucet, flat or chlorine taste, cloudy ice.

AlkaPro 800 tankless RO

  • Composite pre-filter: every 6 to 12 months
  • Membrane: every 2 to 3 years
  • Alkaline post-filter: every 12 months

The indicator light tells you when a stage is due.

Order filters or book a filter change

Got it. We will confirm price and delivery or your appointment within one business day.
Product manuals

Manuals and warranty

Written warranty

Lifetime on system dry parts and tanks, 5 years on the control valve, circuit board and filtration media, 1 year on installation labor.

Open the warranty (PDF)

System manuals

  • Water softener and whole-house carbon
  • Salt-free conditioner
  • Dual-tank city and well systems
  • Iron and sulfur, UV, pre-sediment
  • 5-stage RO and AlkaPro 800 tankless RO

Tell us your model and we email the manual the same day.

Request a manual

Get support

Talk to a real person

Family-owned and local to Sanford. Call, text or email, or use the assistant in the corner any hour.

Call or text

Monday to Saturday, 8 AM to 6 PM. After hours, leave a message or use the assistant and we call back the next morning.

Something urgent

  • Leak: turn the bypass valve to bypass and close the supply valve, then call.
  • Constant running water: put the softener in bypass and call.
  • Bad taste or smell that appears suddenly: stop drinking from the RO and call, we will test it.
Refer a neighbor

Know someone with hard water?

Send us a neighbor, friend or family member. When they install a system, you get a free bag delivery and they get a free water test.

Thank you. We will reach out to them once and let you know when they install.
Leave a review

Happy with your water?

A one-minute Google review is the biggest thank-you a small family company can get. It is how the next neighbor finds us.

Leave a Google review

Salt Filters Support